Oh Wow. How many phone calls does it take to get a problem solved!
By my count probably about 30.
On Monday when still no action had been taken by my Physicians office, I finally lost it completely. I was able to speak with the office manager. She was not exactly friendly, but then again, I was incredibly frustrated and annoyed. Within about 30 minutes after my phone call, miraculously, everything was taken care of. That simple. The office manager was able to scan and email all documents…a capability the Medical Assistant said the office did not have! I have learned in the future I will never expect anyone at that office to do anything within a normal time frame. I will just be not very polite and ask for the office manager. The whole thing was so unpleasant. I do hope and pray that I will be done with any Physical therapy and never have to do that again.
My insurance case manager called me directly and told me she had approved it within minutes of getting it. Whew! I think I am a big fan of Ethel!
And in about 3 more hours, I got a call from the Physical Therapy receptionist, to schedule all my appointments.
So It is all taken care of. I am confused as to why on earth this was so difficult and I feel somewhat battered up from it. When I told people about my experience, it was amazing how many others have similar stories. Two thoughts were expressed by others that pretty much sum up the whole experience….
One by another Nurse I work with: “It’s really too bad when other people force you into being rude when you would prefer not to be.” and another by a Paramedic, “You know, some people just are not very good at their jobs” I think that pretty much explains how I ended up where I did end up.
I swear I am going to need therapy to get over my physical therapy.
I start back on Friday. I am looking forward to getting stronger, and seeing what the hip can do. But I have to say I am not looking forward to dealing with all these “Medical Professionals” again. Well, the actual Physical Therapist seems to be alright. I have a lot of respect for him, so that is a good good thing.
I am just now starting to feel better over it!